Frequently Asked Questions | LottoPlus.com

We’ve compiled a list of the most frequently asked questions below. If you have a question that is not answered here then please do not hesitate to contact us.

How to Play

LottoPlus purchases real lottery tickets through trusted resellers around the world. Those tickets are grouped into syndicates. By purchasing a share in the syndicate you are entitled to your share of winnings of the tickets in your syndicate. This is often called group play: You play a collection of tickets with your group of other LottoPlus members. Therefore, you multiply your chances of winning the jackpot because you play several tickets instead of only one.

Joining a LottoPlus Syndicate gives you higher chances of winning whilst costing you less money per chance. A syndicate allows you to play numerous tickets with other members, without having to buy multiple lottery tickets yourself. You multiply your chances, keep your costs low and share the excitement with other members when you win!

We offer syndicates for lotteries from all over the world. That way you have access to the biggest jackpots in the world from wherever you are. We have established a network of agents worldwide who purchase the lottery tickets of the most entertaining lotteries with the highest jackpots.

Of course! You can play as many syndicates as you like across all our worldwide lotteries.

Subscriptions

3 benefits of subscribing:

  • Participating in lotteries all over the world
  • Increasing your winning chances with syndicates
  • Eliminating the hassle of coming back to the website every week to purchase your shares
  • And most important…we do all the hard work so you never miss out on a draw!

    If you wish to stop your subscription then you can do so simply, from within your Player Account. Follow the steps below to do this;

  • Login to your LottoPlus.com Player Account
  • Go to My Syndicates
  • Find the ‘Manage Subscriptions’ section at the bottom of the page. Here is where you will be able to ‘Pause’ with immediate effect so you will no longer be re-billed.
  • Should you need any help stopping your subscription then please contact us via phone, email or LiveChat and one of our friendly customer support agents will be able to help you.

    Payments and Winnings

    We aim to constantly improve and integrate a range of payment methods to ease the payment processes for players from different locations worldwide.
    We currently offer the below payment methods;

    • Visa (credit/ debit card)
    • Mastercard
    • Maestro

    We adhere to the highest industry standards of information security. We maintain a 256-bit SSL encryption to encrypt your data, which is classified as international banking level of security. Your payment is processed through payment systems provided by international payment service provider, Wirecard, which ensure that your data is secured at all time.

    LottoPlus will only deduct any costs, if there are any, for transferring the winnings to your account. Any tax deductions will be solely subject to the taxation legislation of the country where you reside and it is your responsibility to familiarise yourself with your country’s taxation policy and jurisprudence.

    At LottoPlus you do not need to claim every winning. Whenever a syndicate wins, the prize money will be automatically credited to your account. For amounts bigger than EUR 500, or respective amounts in other currencies, we will contact you on any of the details provided in your account and arrange for your preferred way of receiving your winnings.

    You can check if you have won by going to the “My Syndicates” section in your LottoPlus Player Account. But don’t worry, even if you do not check, any winnings will be automatically claimed and credited to your account. 
For any big winnings, we will contact you via email or phone to congratulate you and to confirm details of where the winnings will be credited, so make sure all your account details are up to date.

    Registration and Player Account

    Yes – you are required to register in order to ensure your age is verified and to also be able to credit winnings to your Player Account. We will also need to hold your contact information in the case you win big. The Player Account at LottoPlus is only for the personal use of the registered account holder and is not transferable. It is your responsibility to maintain the secrecy of your account and your password. You are responsible for the accuracy of your user data like your name, your age and your address.

    We require all customers to be over 18 years of age. By joining LottoPlus, the customer certifies that he/she is over the age of 18. People under 18 years of age are prohibited from accessing or using any of the LottoPlus services, and may not submit information on the website, purchase any goods or services from the site, establish an account or attempt to access any password-restricted information contained on the website.

    If you decide that you no longer want to use your account, contact us via phone, email or instantly via LiveChat and we will deactivate your account for you. Of course, if you change your mind and wish to start using your account again, we can re-activate it for you at any time.

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